Transfer of ownership from a deceased relative
Hey My Grandfather passed away eariler this year. We're in the process of selling his house, but we decided to keep the Ring Door bell and chime. However we're unable to transfer the ownership of the device from his account to mine. I know his username and password however the 2 phase authentication is requesting that I enter a code sent to his email I cannot access the email as the account no longer exists (It's an @eircom.net email, Eircom shutdown all the old free email addresses last year) I have no way to remove the device from his account. Any idea what to do here? (It seems very difficult to get in contact with Ring Support) Thanks G.
9026 •
2 •
2 •
04-11-2020 10:34:13
Responses (8)
- N
Tom, I am in the same situation, my Mother and Father had a ring account. My father passed away and my mother sold their house. She purchase a new home that already had a Ring. I had no problem installing the new ring door bell to my parents account as she had Ring app and Account already on her iphone. It worked well for a year untill my mother updated her phone, then Ring App asked for a password, which we knew and entered then it sent a two-step code to my fathers email address which is no longer exisit. We were on the phone for well over an hour. I setup my mother a new Ring account however Ring app would now allow us to add the Ring Door Pro onto her account because it was assigned to the original owner, which is the account my father setup. The Ring representative told us it would take 24-48 hours to release the existing Door Bell from my fathers account so that we can add to my mothers account. Unfortunately nothing happened.
•1
14-12-2020 02:57:27
THi @Nickmjr. For this concern, it would be best to follow up with our support team. As this is a neighbor to neighbor support forum and not a direct line to support, I am unable to access any information to assist. Once you are verified over the phone, the support agent will able to assist and make sure that this gets resolved. You can reach the support team using the link in my previous post.
•0
15-12-2020 08:39:07
- B
I am having a very similair issue. My Aunt passed away, we are selling the house and would like to factory reset the Ring to our account. I am being told that this cannot be done but have been offered a discount to purchase a new doorbell. I am at my wits end...please help~
•0
07-05-2021 06:37:14
•
- T
Hi @boldtg. You will have to contact our support team to transfer ownership of the Ring Device. [quote="Tom_Ring, post:2, topic:18650"] My condolences. To transfer ownership, please call into our support team. They will request some documents that you can email in and start the process. Please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here ](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. [/quote]
•0
10-05-2021 09:20:50
•
- L
This answer seems to be duplicated over and over. I have repeatedly contacted Ring customer service. I am a new homeowner. This is a smart home. The former owner is deceased so there is no way to get her to cancel her account (the only remedy offered by Ring customer phone support). In my attempts to activate my Ring app, the Ruckus router apparently pings Ring, so they show it as a "recent event" and offered no further assistance. In reality, I am informed by Ring that my only remedy is buying a new Ring Elite which is a $300+ doorbell. I hope Ring gets it together because I am certain I am not the only buyer of a deceased resident's home that on the surface, has all these pricey upgrades. I even offered to send the decedent's death certificate and our new deed as proof. Support does nothing to help but offer a discount. If anyone gets a different result, please share.
•1
19-09-2021 07:00:32
•
- U
I just got off the phone with C/S. I'm requesting my Mom's Ring device be released to me. I was told they would submit the request and I would have to wait for 15 days. I see that part of the process involves emailing my Mom who's deceased and her email account has been deactivated. Seeing as how Ring won't be getting any reply from my mother, am I on the hook to get a new device or will they eventually release it to me?
•0
24-05-2022 09:30:41
•
CHi @user12614. We don't have any information on your account details and where in the process your request is at. You'll need to wait to hear back from our support team, or follow up with them for more information.
•0
25-05-2022 07:16:26
UI submitted the request yesterday, but I was a little unclear as to what would happen. I expect they will email my Mom's email address but since it has been deactivated, there can be no reply. is it just a matter of waiting the 15 days before it gets released or if there is no reply, there is no release.
•0
25-05-2022 11:14:52
C@user12614 As mentioned, we do not have the details or information on this process. If you have follow-up questions on your request, please reach out to our support team to clarify what to expect and where in the process your request is.
•0
26-05-2022 07:30:14
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @grahambo2005. My condolences. To transfer ownership, please call into our support team. They will request some documents that you can email in and start the process. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
05-11-2020 11:45:31
•