Thumbnail view on dashboard not updating
The dashboard in ring app that has the thumbnail camera view is not updating automatically like my other 2 floodlights. Does it not update like the floodlight views? Those views say 2 seconds where the doorbell one could say yesterday’s date unless I go into the live view. Any help is appreciated. Thank you.
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08-12-2019 03:35:12
Responses (21)
- S
I have the ring 2. I have not installed the ring app again. The app seems ok except for that. The cameras on the other hand let’s just say have not impressed me to this point.
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12-12-2019 03:42:49
WInteresting that this thread dried up in 2019 without an answer from support? I'm having the same issue with a Ring Video Doorbell 2 purchased a couple weeks ago. My two floodlights update within seconds of bringing up the dashboard, but my doorbell images sometimes takes hours if at all. The doorbell is wired by the way so this is not a battery problem. The first time it got "stuck" I forced a stop on the app (android) and restarted. It still didn't upate so I forced another stop and flushed the memory. This "appeared" to resolve the problem for a few days but other (related?) constant crashing issues propted me to remove and reinstall the app. The dashboard issue is back and no longer updating the image while the two floodlights continue working as expected in the app.
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23-09-2020 06:30:28
MHi @wlwhites! The displaying recent images from each of your Ring device on the dashboard of your Ring app is related to the [Snapshots feature](https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Snapshot-Capture). Please ensure your [Snapshot feature is enabled](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature), as well as check the Snapshot frequency setting. If this concern persists, try removing and reinstalling the Ring app on your mobile device. I hope this helps! :)
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23-09-2020 09:53:46
WThank you for your suggestion Marly\_Ring. Snapshot is enabled (has been all along) and in fact set to the minimum time allowed for the doorbell, Every 5 Minutes. The doorbell is wired so no concerns about battery life with the highest frequency snapshot setting. I mentioned in my original post that I have already removed and reinstalled the app. If the behavior continues and this is my only recourse, I’ll consider your advice of giving it another try. Unfortunately, I don’t hold much hope this will resolve my issue and currently weighing the potential temporary benefit vs. the effort/time required to reconfigure everything once the app is reinstalled. I think I may be more inclined to wait for the next update in the App Store and hope something’s changed that might improve this snapshot behavior.
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24-09-2020 03:20:19
JThis is not a Snapshot issue. I have 2 Ring Video Doorbell 3's, front & back doors. The back door thumbnail updates automatically within seconds upon accessing the dashboard. The front door thumbnail does not. The thumbnail can be over 1 day old. It has an RSSI of -54 (better than my back door). I have tried the Ring Chime -- It is currenlty plugged into an outlet 6' from the front door. The wall is wood frame, exactly as the back door. The back door connects via the router that is located in the basement; no issues. I have changed WiFi networks; no change. The Snapshot feature takes photos at timed intervals whIch I definitely don't want given the associated battery drain. Deleting and reinstalling the iPhone Ring app sounds like a lengthy device reconnection effort. No other suggestions? Thank you!
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16-11-2020 03:55:40
- D
I am having the same issue with thumbnail on dashboard not updating. My front "doorbell 2" updates as it should. My back doorbell does not. It shows more or less a "still" picture of last motion or recording. The date is also located lower left of snapshot pic instead of the time. The date is wrong as well. I have tried everything, re-install app, door bell, internet and so forth. The RSSI value is -49. I need some help here if anybody has had this problem and resolved it. Thanks much and stay safe I forgot to say, this camera also has a very hard time getting "live views" and picking up motions
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28-01-2021 02:25:52
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- M
Hi there, neighbors! I wanted to update this thread with our [help center article](https://support.ring.com/hc/en-us/articles/360000685566-Camera-Previews-Information) about Ring App Camera Previews. After reading through the responses here, it looks like camera previews is most likely the inquiry here. Camera previews are still images you'll see when you first open up the Ring app. Each should be labeled with the time since it was taken and which camera took the image. As described in the article linked above, battery-operated Video Doorbells and Camera models may not update it's camera previews as frequently, to help save on battery life. I hope this helps! :)
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26-03-2021 03:23:31
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- D
I seem to have the same problem as reported here. In particular, snapshots *are* being made. I can see them in the time line. However, the picture in dashboard, that *used* to update every 30 seconds, stopped doing so a few days ago. If someone has a clue, please tell me. As it is I can no longer see what is going on outside, making the door bell not very useful. I cannot keep turning live every 30 seconds.
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08-04-2021 06:19:45
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Chelsea_Ring
Interesting @sgesualdi . What doorbell do you have? Also, have you recently uninstalled and reinstalled the Ring App?
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10-12-2019 12:49:48
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