Tech Support

I called tech support about a problem with Ring doorbell and got a guy with a foreign accent. He did not seem to understand our problem although I feel I explained it in a way that anyone could understand. He later hung up on us and never called back.I usually bring up a screen on my Ipad that shows a black bar across the bottom of the screen with vertical white lines on it. Overlaying the black and white bar are blue and red rectangles that I can scroll right or left with my finger. As I scroll the screen shows what has happened outside our front door. It usually show people walking by our house on the sidewalk in front of our house. I can not longer bring up this screen to look at the history of what has happened in front. I would like someone from Ring that can speak and understand English to call me.