Subscription live but doorbell not recording

Hi, hoping someone can help. I have a ring doorbell and spotlight camera My trial of ring protect plus has expired so the spotlight only functions live now, but I have 7 months of ring protect on my doorbell. However my doorbell seems to randomly suggest I have no subscription active so only live feature works and no recordings are made with motion. This is despite me checking in the app and it saying my subscription on the doorbell is live. I can't make the doorbell acknowledge the subscription, its only after a few days that it recognises its live and recordings recommence (until it stops again!)Why is this happening and any suggestions on how to fix? I'm essentially losing days of my subscription I've pre paid for!