Subscription does not work

So I have two doorbell cameras for my home, I have bought two subscriptions for the both of them, my money has already been transferred from my bank account. And at first the subscription worked, but now it says that i need to get a subscription again. Even though I bought a year plan, this is the second time this happened. I’m fed up with how this thing works at this point, because I already had a call with tech support to fix this. But whats the use if it keeps happening.