Ring Video Doorbell
Stutter after the first second of recording
Hi, my video doorbell 2 records video and audio fine, but when I come to review footage it stops after the 1st second, stutters and then carries on, almost like it lagged a little. I.e. someone will walk into view and it will start recording, then they'll stop after the 1st second, then they'll appear a few steps on after 2nd second? Any ideas? Thanks.
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11-10-2021 07:27:36
Responses (1)
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@Marley_Ring, thank you for the information, I have a Signal Strength of RSSI 66 currently. Is there any way to boost this signal from my router, as unfortunately I cannot move the router itself? Thanks.
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18-10-2021 07:22:36
CHi @D4NCV, happy to chime in for Marley here. You can find some more information on RSSI in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength). You can also find more general wifi troubleshooting tips and tricks [here](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You) as well. Lastly, you can consider using a [Chime Pro](https://ring.com/products/chime-pro-gen2) as a wifi extender for your Ring Doorbell. It can be placed at around a halfway point between your Ring Doorbell and your router to help extend the wifi signal so your Doorbell has a stronger and more consistent connection. :)
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19-10-2021 07:43:18
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Marley_Ring
Hi there, @D4NCV! This description is similar to that of a dropped frame or freeze frame in video. This will often happen due to network signal strength or interferences. Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. Feel free to let us know how this goes! :)
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12-10-2021 06:11:31
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