Ring Video Doorbell
Streaming Error Ring Doorbell
I have two Ring doorbells and one stick-up camera. The front door ring doorbell always has a streaming error yet I get motion alerts. I can rarely get a live view. On the other ring door bell and stick-up camera located towards the rear of the property works fine always. I have 2 boosters, perfect wifi, no issues with anything else in my home besides that one ring doorbell. So, don't tell me it's a connection issue or something related to that. Everything on my end is fine. With all these customers complaining about the exact same thing there should be no reason why Ring can not fix this issue for their customers. This is unacceptable and has been happening for months. We as customers should not have to pay all this money for a defective product and false advertising. Please fix these issues and stop giving us generic so called "help" procedures that doesn't do anything. I have un-installed and re-installed the app, checked speeds with wi-fi on and using cellular data, all my signals are green on the app.
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03-02-2021 04:47:19
Responses (6)
- C
Hi neighbors! Earlier today we were experiencing some outages that affected access to the Ring App and the RIng website which also could have affected your ability to access the Live View. This has been resolved as of Feb 3, 21:07 UTC, and you can keep an eye on the status of Ring [here](https://status.ring.com/). If you’re still experiencing any concerns with your devices or with accessing your account, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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03-02-2021 10:39:36
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- M
 Does this look like it's fixed
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06-02-2021 04:51:20
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Bi’ve been having the same problems since i bought it in october, i thought it was just problems in my end but my end is completely fine.
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06-02-2021 07:55:02
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MDC250
Was a major outage today re latency and ability to live view both in the Ring App and Rapid Ring. Supposedly fixed 30 minutes ago. Well it’s not, between the misting issues rendering the camera useless over pretty much half the year in the UK and now unable to live view it is quite literally the most pointless security camera. Utter joke.
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03-02-2021 09:43:01
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