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  Chelsea_Ring

  Hey @Mynuaesthetic. Could you try resetting the Doorbell by pressing and holding the setup button for 20 seconds and then reconnecting it? You will reconnect it in the Ring app \> Main Menu \> Devices \> Doorbell \> Device Health \> Change/Reconnect to Wifi. From there, try to trigger a motion event by walking in front of the Doorbell. It may take a few minutes to do this after the reconnection. Please also ensure you do not have the camera in a Disarm [mode](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-your-Ring-Cameras-with-Modes) that disabling motion detection.

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  15-06-2020 10:28:20

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  Mynuaesthetic

  Unfortunately I tried this and it doesn’t work. :( I get missed/answered Rings and live view but still no motion.

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  21-06-2020 03:13:51

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  Caitlyn_Ring

  @Mynuaesthetic Happy to step in for Chelsea here! Thanks for letting us know how the reset went for you. Can you share a screenshot of your Motion Zones, including the motion sensitivity slider? If you walk around in front of the Doorbell, does it register any motion in your Event History log?

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  23-06-2020 06:37:59

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  Mynuaesthetic

  Hello! Sure, here’s my motion zones as well as what my event history. Last time motion detection showed up on my history was 6/6. Tho last night when our door shut, the ring fell off the holder to the ground and scratched the lens so between that and the other issue, I decided that warranted getting a new one. I’m hoping it solves the problem tho!

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  24-06-2020 02:49:19

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  Caitlyn_Ring

  Thank you for taking the time to share those screenshots. Based on the screenshot of the Motion Zones, it looks like the Doorbell has a lot of walls in its view which are likely impacting its ability to properly detect motion. You may want to look into our Wedge and Corner Kits on our website under Doorbell Accessories [here](https://shop.ring.com/collections/accessories), which will allow you to angle your Doorbell's view to show more of your walkway and less of the wall. You can reference [this](https://support.ring.com/hc/en-us/articles/115002989343-Proper-Positioning-for-your-Ring-Video-Doorbell-2) Help Center Article for some tips on positioning and placement as well! :)

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  24-06-2020 03:28:19

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  Mynuaesthetic

  Well I had increased the motion zones once it stopped working since at that point I was trying everything. We’ve had it for a few years and never had any issues and I tried to see if it would detect motion when I took it off the wall plate and brought inside since anytime we charged it in the house it would pick up EVERYTHING that moved near counter where it sat but nothing worked. I’m guessing it’s a glitch of some sort. I’ll be curious to see what happens when I get new one tho.

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  24-06-2020 07:43:48