Ring Video Doorbell
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Sound recording not happening from start of video on ring doorbell
battery-video-doorbell
troubleshooting
When I playback motion video events, sound recording either starts late or plays back part way through video. Any ideas to resolve
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16-03-2022 10:23:18
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Marley_Ring
This can be due to connection variables such as WiFi signal or mobile device connection. Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. Please also ensure there is not a VPN enabled on your mobile device. If you have a Video Doorbell 3 Plus or a Video Doorbell 4, you might be experiencing the [Pre-Roll feature](https://support.ring.com/hc/en-gb/articles/360038650731-Understanding-the-Pre-Roll-feature) which does not have sound during the Pre-Roll.
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18-03-2022 04:17:08
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