Responses (1)

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  Chelsea_Ring

  Hey @JonesSian. This was a recent change that we made to the app as we look to refine how the solar panel shows it's connected in the Device Health page. If you see "Established," this is the same as the "Connected" status, and therefore should not be a cause for a concern. If you see Not Connected, Not Charging or Not Established is when the Doorbell is not detecting the solar charger and should be looked into.

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  18-08-2020 11:19:42

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  JonesSian

  I think either the doorbell or the solar isn't working as even when we unplugged the doorbell to the solar it still said Established. We had to take the doorbell off to charge it as the solar panel is doing nothing!

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  25-08-2020 07:41:04

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  JonesSian

  update: we charged the doorbell on Sunday, took it off at 64%, its now on 1% (3 days later) there is definitely something wrong somewhere

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  26-08-2020 05:30:37

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  Tom_Ring

  Hi @JonesSian. Chiming in for Chelsea here. If you are still having this concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  26-08-2020 06:28:54

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  janharris7180

  Has this been addressed? My 2 stick up cams say "Not Established" but they are charging properly. I dip to 95 or 96% over night and the back to 100 during the day. I get a lot of sun but it's bothering me that it seems to not be connected properly

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  15-09-2020 05:56:22

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  JonesSian

  Im having no luck speaking with anyone unfortunately. I charged my doorbell 3 days ago to 100%, its now on 70% already! The status says established but it doesn't seem to be doing anything at all

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  16-09-2020 01:42:18