Responses (1)

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  Caitlyn_Ring

  Hi @user_1adf6e. Ring Solar Panels and Solar Chargers provide a trickle charge, which can help extend the amount of time between manual charges on the battery. This trickle charge isn't as quick as when you charge the battery manually, so it is possible for the battery to still drain when connected. Additionally, the Solar Charger requires several hours of direct sunlight per day to provide that trickle charge. If you have a covered porch or entryway, this would prevent the Solar Charger from receiving direct sunlight, so it would not perform as effectively.

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  16-08-2024 07:42:03

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  user_1adf6e

  My doorbell Gen 20 is losing 0.5% per day over a 2 week period , it is in constant sunshine when the sun is out  from 1pm until sunset. It has never increased in the % power in the battery  , only decreased . I still do not know how to tell if it is working other than it is connected. Given the above circumstances is the rate of loss of charged slowed ? what is the power loss per day  without a solar back panel greater than 0.5%  per day. Given the amount of units you have out now you should be able to offer guidance on this 

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  21-08-2024 08:01:17

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  Justin_Ring

  Hi @user_1adf6e. If your Doorbell has not trickle charged over a two-week period, I recommend trying these additional troubleshooting steps:   - Reboot your Doorbell using the Ring app.   - Verify the Panel is connected correctly to your Doorbell.   We also have this Help Center page with other steps you can try. If you have tried these steps and are still having this concern, give our support team a call for further assistance.

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  22-08-2024 08:17:22