Solar charger is not working

I’m so frustrated with Ring and the lack of support. Asking people to log into a message board and post to a thread to get assistance feels cold and evasive. It’s super easy to purchase items but hard to get support for the purchase? Anyway, I have a Doorbell 2. I purchased a sold charge for this. I get direct sunlight to this area. That said, it is not keeping my bell charged. I just had to charge it via plug yesterday. Anyone else have this issue. What was the solution?