English

Help

Community Home

Categories

Discussions

Sign Up

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
U

user74311

Snapshot feature not working wired doorbell
hardwired-video-doorbell
troubleshooting

Hello - I have the snapshot feature enabled on my ring wired doorbell but I can’t view the snapshots in event history? How do I fix this?

275 •

0 •

0 •

14-01-2024 08:56:07

Responses (1)

  • J

    Justin_Ring

    Hi @user74311. If you have already enabled Snapshots, which requires a Ring Protect Plan, and it is still not working correctly, reboot your Doorbell using the Ring app to see if it helps. You also want to make sure your Doorbell has good signal strength. If these steps do not help, give our support team a call for further assistance.

    0

    •

    15-01-2024 10:30:06

    •

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Community Resources

    Community Guidelines

    About Ring Community

    Ring Help

    Most Helpful Members

    View All

    ©2024 Ring LLC or its affiliates

    PrivacyLicensesTerms of Service