Responses (1)

• J

  Justin_Ring

  Hi @jonchurchy87. If your Smart Responses are not loading for your Doorbell, try the following steps: * Remove the Doorbell from your account by going to the three lines on the top left in the Ring app > Devices > Select your Doorbell > Device Settings > General Settings > Remove This Device > Delete Events or Keep Events. If there are videos you want to keep, make sure you pick the option to Keep Events when removing the Doorbell. * Factory reset the Doorbell by pressing and holding the setup button for 20–25 seconds. * Complete a new setup of the Doorbell. ***For now, I have accepted this response as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to try these recommended troubleshooting steps. If these troubleshooting steps do not work, please share in depth information and examples as to what happens so we can pass it along to the appropriate teams. We appreciate your patience and will continue to update this thread with more information. Thank you.***

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  08-09-2022 04:46:03

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  Reply

  H

  hmps

  Resetting the device worked for me.

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  04-10-2022 03:40:11