Ring Video Doorbell
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K
Smart Alerts not working properly?
app-settings
troubleshooting
I have a Ring Doorbell 2020 release. What I'm seeing is that I keep getting notification + sound alerts for all non-person motions - within the motion zones I set up. Under 'Smart Alerts' set up, I have the following: - 'Person': Alert-> ON. - 'Other Motion' : Alert -> OFF (Record but don't send alerts) Any suggestion? Thanks.
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29-09-2021 05:35:35
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Tom_Ring
Hi @Kenny326. What version of the Ring app do you have installed? I would ensure that you are using the most recent version of the Ring app. I would also make sure that your Doorbell is mounted at the proper height and that a Wedge Kit or Corner Kit is installed, if necessary. This will aide in proper motion detection and mitigate false alerts. Let me know if this helps!
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01-10-2021 05:07:21
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