Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
R
sky 4.2 hub door chime not connecting to wifi
Hi just had the new sky 4.2 hub sent to replace the old one as part of the sky booster package, my ring doorbell version 1 managed to connect to the router, however I am not able to set up the ring door chime with the new hub. after the green flashes it's during the set-up process ends up turning red. it was working before on the old hub but can't seem to connect to the new one. has anyone had any other similar issues?
1150 •
0 •
0 •
30-07-2020 01:51:15
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @redcurry. When you're attempting to connect your Chime, it flashes green and then red, correct? I'd recommend rebooting the router by unplugging it from power for at least 30 seconds and then reconnecting it. You'll also want to verify the wifi password and bring the Chime closer to the router before attempting to set it up again. If it is still unsuccessful in connecting to your router, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look and offer more advanced troubleshooting steps to get this resolved. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
30-07-2020 03:53:45
•