‎Showing no charge, not spinning just solid white after charge

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MorrisKevin1986

Showing no charge, not spinning just solid white after charge

battery-video-doorbell

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wireless-security-cameras

My ring doorbell (1st gen) is a battery charging version and has stopped working. It ran out of charge and I have since charged it, the front ring is white/light blue in colour and is solid, not flashing or anything… When I try and hold down the orange button after a while it just loses the white/light blue circle and as soon as I let go of the orange button it returns, never flashes or anything… Is this common? Is the battery faulty? Or something else? I don’t know how to do a hard reset as it doesn’t seem to be able to be taken apart even after removing all the mini screws at the back? Thanks in advance

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12-05-2023 10:04:38

Responses (2)

J
Justin_Ring
Hi @MorrisKevin1986. Since you have tried the troubleshooting steps I would have recommended and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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15-05-2023 05:48:12
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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14-06-2023 05:48:30
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