Ring Video Doorbell
Setup will not Complete on iPhone Ring App
Hello All: I just purchased a Ring 2nd Generation doorbell and almost everything is working well. I have it hardwired to my pre-existing doorbell and connected to my pre-existing mechanical chime. When the button on the Ring doorbell is pressed, the indoor mechanical chime sounds, I get alerts on my iPhone, I can speak to and hear the person outside who rang the bell, the app records the activity, so as I mentioned, just about everything is working. The issue I'm having is the in-app setup doesn't successfully complete (even though everything is working). It fails every time at the "Chime Connection" step, even though that's working. When I press this step, the app says "Checking your doorbell system...We're making sure your Ring Doorbell can receive the power it needs", then the message displayed reads "Something went wrong." The app says Setup Incomplete and I always see the message at the bottom of the app that says "Tap here to complete your device setup". I've read numerous posts that point to the doorbell transformer as possibly being the culprit for similar issues, but as I mentioned, everything works, the chime, the audio, the video, etc. So my question is has anyone experienced similar behavior and could the transformer be the issue even though it seems like the doorbell is receiving enough power to perform all the functions?
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14-10-2020 07:05:18
Responses (15)
- D
I am having a similar issue as well ([mentioned here](https://community.ring.com/t5/Video-Doorbells/Ring-Video-Doorbell-3-Plus-Broan-NuTone-LA600WH/m-p/63233#M20720)) - app stuck in "Something went wrong" setup, though not sure if other factors are at play. Sounds like the stuck in something went wrong state may be a more common issue and partially in play in my case as well.
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15-10-2020 02:18:14
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GI'm having the exact same problem on android. Everything works fine, I just can't complete the setup or get rid of the prompt
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15-10-2020 03:25:32
RExact same issue. Everything seems to be working with my RIng Doorbell 3 and using a wifi chime. But setup app won't complete. This is using app on Android. It is in the screen called Final Steps, and Chime Connection is the second option. THe others all have green check marks. WHen I tap Chime Connection, it says "Checking your dorrbel system.. we're making sure your Ring Doorbell can receive the power it needs" Spinning circle, then "AN error occured..." So bottom of screen continues to say Setup Incomplete. But my Ring Chime is connected via wifi, and it works when the doorbell is pressed. Please advise.
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15-10-2020 03:35:06
RHi Caitlyn: I did a reset as you outlined even before I posted the issue and that did not resolve the issue. Any other suggestions?
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15-10-2020 04:10:53
- R
I am having the exact same issue, just installed my Ring this morning PST. Everything working fine just cant complete setup on the chime connection. Just setup the Ring Video doorbell 3.
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15-10-2020 04:18:15
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GFolks, the app will work just fine whether the chime set up is complete or incomplete. Dont worry about it. The chime settings is just a bug in the app. Uninstall the app, reinstall the app. Dont mess with going through the whole choime sequence. If the doorbell works, the ring picks up video you are fine. I see a million of these same posts. Same thing. If it says setup is incomplete. Just pretend it is. It will work just fine.
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19-10-2020 04:49:15
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Jamiejaxon
I am having the exact same issue and another friend just set his up and is getting the same error
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15-10-2020 09:22:58
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