Server Response Code was 500
I find that I cannot delete videos from my Ring Doorbell on my laptop using Windows 10. Everything appears to be working until I press the final 'Delete All' and then I get the message 'Something went wrong :( Server response code was 500. I can delete everything using my IPad but why can't I do it on my laptop ?
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17-02-2021 09:11:44
Responses (2)
- R
Thank you. I can't delete individual or multiple videos on Windows 10. I have just logged into ring.com via my web browser and only have 1 live view stored but can't delete that either. My VPN is almost always off. Thanks again.
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17-02-2021 06:42:09
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Marley_Ring
Hi there, @RealMarine! Does this error code appear when attempting to delete individual events on your Windows 10 Ring app? Please ensure there is not a vpn enabled when using the Ring app on your windows 10 device. As you mentioned this working on your mobile device Ring app, this certainly narrows it down. I recommend also logging in at Ring.com via web browser, on your windows 10 computer, to see if events can be deleted there. I hope this helps! :)
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17-02-2021 05:33:42
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