Responses (14)

M
mocpei2
Seems this is common problem - wish I read about before I bought it (1st gen Ring) - I just had the same problem - I had to dremel a slot to get the screws out and then used a flat head screw driver. -- I did this AFTER i cut the 4 screws off the frame -- since I was getting ready to throw the thing away -- They sell a replacement kit on Amazon.. Poor Design
3
•
02-12-2019 22:13:56
•
Reply
C

coltman

Nothing from Ring support?

1

•

27-12-2019 07:02:22

•

Reply

E

Eagle328

Call customer support. This is a peer to peer forum mainly. The agents here will help for basic issues but will refer you to the main customer support.

0

•

27-12-2019 11:35:49

T

turtlehopper81

I have the screw driver that came with my ring doorbell. Got the 1 screw out just fine, the other one just spins and spins. Tried to get a pair of plyers on it, but it's so small I can't all I need to do is to get to the back of it to change my wifi. Been working on it for a full day. Need help

1

•

19-03-2020 21:38:43

•

Reply

S

Susantaylorinoz

How about manufacturing screws that can withstand being screwed out?? That would be a good solution. This is a security device. Having shoddy screws is just so disappointing, if not ridiculous.

5

•

30-04-2020 08:59:14

M

Monyka98

Purchased RING.... It was delivered on 4/21/20, installed on 4/29/20. Installation was quick and easy. Received notification of low battery on 5/7/20. One of the security screws will not come out! It only turns. I’ve tried using a rubber band, exacto knife, and pliers (no grip), I’ve been back-a

1

•

09-05-2020 07:27:05

C

ccd

I own the Ring 1st generation. I now am experiencing the exact same problem. I have even tried using a precision screwdriver set to remove the screws. Neither one will budge. The design is flawed, and Ring (now owned by Amazon) will probably not do a thing for the customers in this position. I will

1

•

10-05-2020 16:17:57

E

eSourceUT

I have a 1st Generation Ring Doorbell, and I am now having the exact same problem everyone above has mentioned. One of the security screws comes out just fine, but the other screw just keeps spinning and spinning. I have even tried some WD-40 at the base of the screw in hopes that it will loosen it

0

•

14-05-2020 01:04:44

V

ver3

Same problem here on a first gen Ring that is only a few months old. 1st screw went after about a month. 2nd one has lasted a bit longer but as of yesterday now just spins. Clearly a design flaw based on the above comments.

3

•

03-06-2020 15:58:07

M
musicismyrelease
i have just had the same problem. heres what you do. once you get it off [the little arm didnt break much] take a small screwdriver and apply pressure to the other end of the screw while loosening it. it will come out and can still hold your ring in place.
1
•
03-06-2020 20:31:06
•
Reply
R
rebeccak2012
I'm having the same problem! Now my doorbell is barely hanging on to the mount. I'm pretty upset considering I haven't even had it a year and I paid over $100 for the thing.
0
•
18-01-2021 16:55:55
•
Reply