Ring Video Doorbell
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Saving recordings
HiMy neighbour had their car vandalised last night and whilst the camera has picked up a change in the cars image, somehow the perpetrator managed to avoid being on the camera at all. I have tried to download the footage either side of the time, but it only saves a second of recording. How can I get it to save correctly as it says it is downloading an hour? Is it an hour but because its night its only showing as a second? If so, how can I stop that and get the hour that I need?
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25-12-2020 11:20:09
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lensgirl
Thanks, but the issue is that it didn't highlight it as an event, so I am having to scroll through the video and pause it at a certain time that we think the event took place and then use the share button?The police can only view each hour i download as a second and they need to see it as a proper video
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30-12-2020 08:59:45
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