Responses (2)

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  Caitlyn_Ring

  Hi @user7974. Would you mind sharing a screenshot of this error message you're getting about the device not being compatible? I'd like to take a look so I can get a better idea of what might be causing this concern, as it could be device related, or have something to do with your phone's OS or what version of the Ring App you're running.

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  01-04-2022 05:10:51

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  Chelsea_Ring

  Having the most updated version of your phone operating system is recommended when running the Ring App, and you will need to ensure it meets the minimum requirements to run the Ring App. You can visit our [Help Center article here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App) for more information on this. For Android phones, Android Version 9 or higher, with access to the Google Play Store, is required for the Ring App. Just wanted to chime in here to ensure the right information is shared for any future neighbors that may come into this topic. Thank you, neighbors!

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  19-05-2022 10:36:09

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  user28324

  I have the same problem with Samsung A5 versions 9. It is impossible to install App Ring.com. How to fix this problem

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  21-11-2022 02:49:52

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  Caitlyn_Ring

  Hi @user28324. You will need to make sure the Samsung A5 is updated to at least Android version 9 or higher, and you will need to access the Google Play Store to download the Ring app. If your phone is on Android version 9 or higher and you're unable to download the Ring app from the Google Play Store, please share a screenshot showing the specific error message you're receiving.

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  22-11-2022 07:23:09