Round lens visible

I have just set up my ring plus, I’m getting frustrated as I can see the round lens when live or recorded viewing. My relatives and friends have ring doorbells and they don’t have the round lens when viewing. I thought by purchasing the more costly plus model, the quality would be better, but seeing this round lens is frustrating, I’ve got the motion range/area set to full but I’m still seeing the round lens. Any help would be appreciated, unless I have a faulty product. I would include a screenshot on here but I can’t see anywhere to upload a photo.