Ring Video Doorbell
Ring.com has blacklisted my home IP address
All access to ring.com, either from a browser or the Android app, are now returning a 406 with the text `not acceptable`. Connecting through a proxy has the system working as expected. Things I have done: * Tried a different browser, behavior persists in Chrome, Edge, and Firefox * Cleared cookies and cache * Tested in normal and incognito/private mode All attempts result in `not acceptable` if they originate from my home IP (Comcast cable modem). No VPN is present, but I do have access to a VPN and if I turn that on (thus changing my originating IP), everything works as expected. Why is ring.com blacklisting Comcast cable modem IPs?
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01-11-2021 07:18:01
Responses (3)
- L
Spent an hour or so on the phone, got escalated a couple times, and then the issue was being taken to the technical team offline. I haven't heard back, but everything is now working with no changes on my side (because, as I said above, it wasn't a "my side" problem). If Ring is going to be blacklisting consumer ISP IP ranges, they need to get a system together that can deal with what happens when they mistakenly blacklist someone. Up until the last technical representative, nobody had ever heard of that happening. A quick search of the forums here shows this isn't that unusual, and Ring would do well do be able to deal with the problems that their systems intentionally create for their paying customers.
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02-11-2021 12:29:41
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- B
Replying here because it's the most recent post I could find with this issue. I had the same problem in November 2021 that resolved itself, then broke again several months later. It is *not* a client side issue. It's very simple to prove: just get a new IP address. You can use a VPN. If your public IP is DHCP-based, you can trigger a new IP by plugging in a different device or cloning the MAC. Granted you shouldn't *need* to do any of this, but it will clearly show that Ring has some kind of filtering going on. I'm not sure "blacklisting" is the technically correct term because cameras and notifications continue to work fine. But this issue is *absolutely* under Ring's control. There is nothing we can do as customers, nor our ISP's can do other than get a new IP address.
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25-05-2022 06:10:37
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LThis incident already had me on the fence about renewing, the recent price increase makes that decision easy. My security camera is mine, locking me out randomly and then jacking the price up is all the motivation I needed to go find a solution that I buy and then belongs to me. Ring can go jump in a lake.
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01-06-2022 02:07:01
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luma
Tied chat support, they eventually gave up and told me I needed to call. I called, waited on hold while listening to ads for more ring.com services that aren't going to work, and eventually got in touch with a rep. Explained my situation and then they hung up on me. Now trying call number 2.
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01-11-2021 07:36:10
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