Ring Video Doorbell
Ring
Our new doorbell video was fine but a week later developed a few lines and then developed multiple colored lines in both live view and motion detection. Has anyone experienced this problem?
1354 •
0 •
0 •
12-06-2020 03:57:27
Responses (2)
- C
Hey @Indyf. Could you try resetting the Pro to see if this helps with the video quality? For the reset, you will press and hold the setup button for 20 seconds and then go into the Device Health section and tap on Reconnect/Change Wifi Network. If you find the quality has not improved after the reset, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
15-06-2020 11:34:45
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
MrTom
You'll probably get more responses if you put your problem in the Subject text, and not just "Ring".
0
14-06-2020 06:17:13
•