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Ring video doorbell power cable issues
Hi everyone, I have a video doorbell which I recently thought I'd hardwire as kept running out of battery and annoyed me trying to keep charged. unfortunately ring only seem to do one for doorbell pro, so I resorted to getting compatible from amazon. doesnt seem however to want to charge battery/power unit properly. anyone else had similar issues or can recommend an alternative power supply?
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28-05-2020 03:43:53
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Chelsea_Ring
Hey @Simpsonator. We do not recommend other power supplies for the Doorbell other than the internal battery itself, connecting it an internal chime kit, or with wiring it directly to a transformer. Any other charger that is not sold by us may not work to charge the device. You can learn more about how to wire the Ring Video Doorbell to a transformer [here](https://support.ring.com/hc/en-us/articles/205180710-How-to-Connect-Your-Ring-Video-Doorbell-Directly-to-a-Low-Voltage-Transformer-Without-a-Pre-existing-Doorbell-), as it sounds like you do not have an internal chime kit already installed in the home.
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09-06-2020 12:49:17
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