Ring Video doorbell 4 hardwired/battery - white “standby/night” light not lighting up anymore
I have had a Ring Video doorbell 4 hardwired/battery installed for about a month. I just noticed tonight that the white light is no longer on. The battery is at 90%, and as mentioned it is hardwired as well and getting proper voltage. The only thing I can think of is that maybe the temperature plays a factor. I am in Ontario, Canada. When the it drops below a certain temperature, does the white standby light turn off? The device still works normally, when pressed it turns blue, and there doesn’t seem to be issues with the app for the device. Any help would be appreciated. Thanks!
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31-01-2022 04:01:45
Responses (6)
- J
Hi neighbors. If your Doorbell's ring is not lighting up white despite being hardwired, try giving your Doorbell a [reboot using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-) to see if that helps. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-01-2023 05:57:11
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- E
No go on the reboot. I will call in when I have the opportunity. What are the hours?
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17-01-2023 01:29:28
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OI have exactly the same problem and doorbell non responsive did you get yours working again or is this dead
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06-01-2024 08:22:03
- J
@ETRF63user33234. Our support team over the phone in the US is available 24/7.
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18-01-2023 04:59:23
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- J
Hi @Ohfortunate1. If you have tried the steps mentioned in the solution and are still having the same concern, the next best step is to contact our support team.
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08-01-2024 05:14:37
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ETRF63user33234
I have the exact same problem with my video doorbell 4. Its batteries are over 90%. It is hardwired with the proper voltage. However, I have never been able to have it function with a night light feature. I cannot believe that it does not have a feature like old original, classic doorbells all had. How are supposed supposed to see it at night? I am new to this Community and cannot find an answer, despite the fact that a similar post was made a year ago.
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14-01-2023 03:27:49
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