Ring Video door cam not working with TP-Link Deco M4 Mesh
Hi All, This is a new thread I was told to open has i posted in wrong thread apparently the information below was tested on the 10 August 2019 after Ring released a new firmware update to the ring devices. Ring Higher tech team recommend using a separate WIFI until a fix is found. which is what I have my ring door bell cam and stickup cam both battery devices on now via Asus router. okay, so I connected my ring door cam back to the TP-Link M4 mess network to test for any changes. Test one I connected to my main M4 mess network Live view okay pass motion Fail got four notifications for one motion and didn’t record that motion Ring of the door all okay. Test two connected to my mess network via the guest network Live view delayed took a long time to connect Fail Motion ** Fail** got four notifications for one motion and didn’t record that motion but only after five minutes after the event then got the good old four notifications Ring of door bell Fail didn’t get notification for couple minutes later then got four notifications for that event For the Above tests, I had FAST roaming turned on all the time. Please can ring tech team update this tread once a fix is found. As running two WIFI networks is not right.
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13-08-2019 09:55:13
Responses (13)
- M
these tests were done on the 9th august 2019 between 13.20 - 15.30 but the motions did not show on the riing app.
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14-08-2019 01:55:20
MWe appreciate all the details being shared in regards to your configurations, symtpoms, and experiences. In addition to time stamps, if you both could share screen shots of the Multiple notifications when they happen. I'll be sharing this info with the team while they invesitgate this concern.
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14-08-2019 08:12:07
MI am not connected to mesh at the moment until you release an new update as higher tech have advised not to use mesh network until fixed
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14-08-2019 08:20:52
M08-12-2Q19 1 2ÿ39 PM Re: TP-Link Deco Mesh WiFI bricking Ring cameras No help here, but I spoke with a CSR yesterday on the phone who was aware of the problem. After some checking with the "Advance Team" he said they advised not use the Video Doorbel12 with the Deco M4 at this time as the problem is NOT fixed. Their solution was to use a stand alone WiFI npt\A/nrk that icn,t thn M4
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14-08-2019 08:24:58
MHi I have just reconected my ring door cam back to my mesh M4 network live view working fine. Initally I got four notifcations for one montion and did not record at 15.27 today. now I am not getting any montions or notifcations but only live view working see screenshots from my phone  
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20-08-2019 03:05:39
- S
Had a Ring Doorbell 2 (and Chime Pro) since Xmas, everything is great except its rub bish as a doorbell! by the time i get a live view the caller has left. I have upgraded my New at xmas ^irgin Media router with a Deco M4 system, now I get 4 notifications for every movement detected and just "Connecting" in the live view... sometimes it works but its so much worse than before. So much for upgrading. 360Mb down, 33Mb up broadband speed on lan and wifi (these Deco's are fast!) I have CCTV and I can see my cameras instantly from remote, its just Ring which seems to have the issue. I am going to try the doorbell on a dedicated 2.4Ghz wifi i use for IOT devices which don't like 5Ghz and see if that improves it, and if not I will try the chime pro again.
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14-08-2019 09:59:08
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SBoth me and my wife were getting the 4 motion notifications, and difficulty in getting a live view. When I got home from work I switched the doorbell 2& Chime Pro to a 2.4Ghz only non mesh wifi and that solved the 4 notifications issue and made accessing live view much quicker (still slower than any of my other brand cameras) but mostly usable now.
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18-08-2019 02:27:00
- S
I have 3 cameras and 1 doorbell. Since swapping my home WiFi to a mesh WiFi, our phones now ring/vibrate 4 times every time movement is registered, the doorbell still only rings once. If I swap to an extender which has a unique SSID to the mesh system, it only rings/vibrates once. My mesh WiFi has 4 nodes, but if I turn one node off, I still get 4. i phoned support and after resetting the camera and reinstalling it, the fault is still occuring The app only shows one notification in event history.
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23-08-2019 05:36:59
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- S
I have the same problem with my E4 mesh WiFi. 4 notifications on our phones, 1 notification in the event history. I thought it was because I had 4 nodes, but turning one of the nodes off still give 4 notifications, going back to using the cameras with an extender only gives 1 notification
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23-08-2019 05:57:47
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MThank you for sharing your experience @Skezza . I've moved your post over to this thread so we can easily update everyone with more information as we receive it.
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27-08-2019 11:04:24
- S
I have exact same problem. So much fed up with ring actually. This is the second device as first one had problem with the live view and got it replaced. Now it’s connected to a Deco M4 and more and more problems. 4 notifications in mine and my wife’s phone and i can never access the last video or sometimes it says processing for ever. Most of the time I am missing the person at door. Contacting the chat service is also not straight forward now as I have to email and wait for a reply. I will give it one more try and going to replace the whole thing with a hard wired proper security system. Even look at this thread, no reply so far :(
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23-08-2019 11:58:55
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Marley_Ring
Thank you for your observations @magicton! While we investigate this matter, could you please provide me with the time stamps of when you received 4 notifications and the motion did not record?
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13-08-2019 08:41:42
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