Ring Video Doorbell

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H
Ring stopped charging or ringing mechanical chime, found a fix
troubleshooting
hardwired-battery-video-doorbell

I know many of you had this problem, because I searched and found no solution. Ring support seems to be clueless on this as well. One day, after years of ownership, I suddenly got a "low battery" notification on my Ring doorbell. Forgot about it for a while until I realized our old-school electromechanical door chime was no longer working. I checked everything. The transformer was putting out good power. The old school chime worked when I manually crossed the wires. When I removed the Ring battery and charged it via usb, it went to 100% just fine that way. But in the Ring app, it was showing the power status as "Battery" So, I went a step further and tested the two terminals on the back of the Ring itself. Got no resistence. So I took the back cover off and tested the terminals on the motherboard. I got some resistance on those just fine. It was clear the external wiring terminals were not making contact with the mainboard inside. So I built up a little solder on the inside of the screw terminals, and put it all back together. Sure enough, my Ring app is now showing the power status as "Hardwired" and the old school chime dings when I press the Ring button. My guess is that the terminal connectors on the mainboard (they are spring loaded) lost their "springiness" over time and stopped pressing against the exterior screw connectors. Major design flaw that was given no consideration. Hopefully this helps someone.

901

1

1

20-05-2021 12:26:13

Responses (4)

  • T

    Hi @hausjam. Thank you for sharing this feedback and I will certainly be sharing this with the appropriate team.

    0

    21-05-2021 10:42:08

    • E

      I am probably having the same issue. My battery is at 87%, voltage on the wires about 21V, and as you said "old-school electromechanical door chime" not working with Ring, but works fine when wires are touched. You should make YouTube video of how did you fix it.

      0

      25-01-2023 03:27:41

      • U

        I am have the same problem. I will try it thanks for posting.

        0

        07-04-2025 03:13:22

        • U

          I did what you said about puting so solder on the back of the door bell wire lugs. It worked perfectly. Thank again for the suggestion.

          0

          07-04-2025 06:10:26

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