Ring Video Doorbell

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Ring slow loading live view
live-view
troubleshooting
hardwired-battery-video-doorbell

The live view slow to load on 5g mobile data same on wifi i have samsung galaxy a13 5g on metropcs hope fixed soon

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27-11-2022 07:08:50

Responses (2)

  • J

    Hi @Raymondjtoth. If Live View is not loading on your phone for your Doorbell, try the following steps: * [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). * Reboot your smart phone. * Reboot your router by unplugging it for 10 seconds and then reconnecting it. * Verify that you have not enabled a VPN on your phone. * Verify your Doorbell's [signal strength, also known as RSSI, is at a good level](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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    28-11-2022 07:40:50

    • C

      0

      24-08-2023 11:26:15

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