Ring Video Doorbell
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Ring Pro suddenly has no power after 4 years
hardwired-video-doorbell
hardwired-security-cameras
troubleshooting
Hi All, my ring doorbell pro is totally offline and there is no power. Its been in use for 4 years and It’s a hardwired version. I removed the doorbell to inspect if the wires (orange and white) is damaged but it looks fine. I now removed the doorbell and saw there is a micro USB port, where now I have connected this to my PlayStation and it powers on. I reconnected the doorbell at the front door but same issue no power again. Does this mean the breaker isn’t giving power to it through the adapter any suggestions I can do? thanks.
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02-08-2024 11:23:54
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user_cf8178
From what I understand of the device, the house wiring actually charges a battery in the Ring which powers the device. So the Ring is actually battery powered, it just has a way to continually charge because you hardwired it in. That said, I wonder if the battery in your Ring is dying/dead which is causing the issue. I wonder when you disconnect the ring from the wiring and plug in the ring using micro USB whether you bypass the need for the battery which is why it then works. If the battery is dead, not sure if you can replace it or whether you have to get a whole new Ring. Hope this makes sense. It's what I've learned after having the same thing happen to me.
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02-08-2024 08:01:51
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