Ring Video Doorbell
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Ring Pro Keeps Going Off-Line - Possibly Fixed
For the past few months my Ring Pro kept going off-line consistantly approx every 2 to 3 days at two different times. It would go off-line between 11a-1p as it faces East…OR…it would go offline like clockwork 1:20-1:30 am, thats a very short precise window frame. Wifi is fine and the transformer is fine. The offline during the day is high temp related, Ring needs to look into why its instability just because the sun is out, but I digress. The offline at 1:30am was a little puzzling due to consistency. Fumbling through the settings noticed “Color Night Vision” was turned on. Looking into it further at the examples of what it looks like on or off, theres not really much of difference so I turned it off. Knock on wood my Ring has stayed on-line for 3 weeks straight. Is there a known issue with the color night vision settings? If not, I think it might be something Ring should look into. App version 3.28.0 , doorbell firmware is up to date.
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07-09-2020 00:04:40
Responses (2)
- J
> @Caitlyn\_Ring wrote: > > Hi @J111. Thanks for letting us know what steps you've tried and how they worked for you. I'm happy to hear that your Doorbell is maintaining a stable connection to the internet, and I'll be sure to share your feedback with the appropriate team. :) Did a test, turned ON color night vision last night 22:30. woke up this morning and my Ring Pro was off-line. Went off-line at 5:55 this morning. The whole time my Ring Pro was stable on-line since 8/22 with color night vision turned off. Something is definitely not right as it seems the only way to keep it on-line is to keep color night vision toggled off.
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10-09-2020 15:07:51
C@J111 The color night vision definitely shouldn't be impacting your Doorbell Pro's connectivity, but our support team would be happy to take a deeper look at this. They'll be able to look at your device and your account to see what may be causing this to happen. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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10-09-2020 17:57:10
- B
TURN OFF COLOR NIGHT VISION!All of a sudden 3 mos ago our Ring pro went offline. During setup it would say unable to join ring network. After doing all the procedures listed nothing helped. So I figured it had gone bad.I purchased new one and it too started the Off-Line/unable to join crap! After fighting it for 3 weeks I called ring help…we went through everything and the best the gal could say was take it back and get another. I reset it one more time and was able to set it up this was late afternoon, It lasted 13 hrs. And went offline. I took it and exchanged it for a new one. I set it up, it updated and actually worked. The next morning…offline again. I read the above complaint about the color night options and turned it off. It’s been fine for 4 days now.This is clearly a ring, either hardware problem or programming issue and needs to be addressed! I believe my old one was fine and spent the extra money for a new one…how convenient for rings profits. It has clearly been going on for a few years and yet here we are still discussing it!
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10-01-2024 17:52:52
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Caitlyn_Ring
Hi @J111. Thanks for letting us know what steps you've tried and how they worked for you. I'm happy to hear that your Doorbell is maintaining a stable connection to the internet, and I'll be sure to share your feedback with the appropriate team. :)
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08-09-2020 16:26:03
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