Responses (1)

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  jly34

  I have the same question, I think, relative to a Ring Doorbell 2. Here in Kenya there is 220v power, same as UK. When I connected the ring to the standard doorbell wiring, it burned out the doorbell. Evidently they don't use a step down adaptor, the doorbells run on 220v-250v/50Hz power. Why the Ring would burn out the doorbell, which is expecting 220v, I don't understand, but it happened. Twice. What do I need to do (assuming I haven't also fried my Ring, which became very hot)?

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  29-02-2020 07:31:50

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  Alexus

  I have the same problem. I live in Chile and the wire connection to the outside is 220 volts with no step down transformer. How do I install my ring? Help please!!!

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  13-09-2020 12:38:16

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  Marley_Ring

  Hey there, neighbors! The Ring Pro requires a 16 to 24 VAC power supply, and is only rated to receive that amount of power. If there is not a low voltage transformer already in place, we recommend consulting with a licensed electrician to have one installed, especially when dealing with high voltage. For neighbors in the UK, there is a [Plug In Adapter](https://en-uk.ring.com/products/plug-in-adapter-for-ring-video-doorbell-pro) available on our accessories page at Ring.com. @Alexus, as you are in Chile, I do not see this accessory option supported for your region, but you can certainly use a standard 16 to 24 VAC transformer found at any hardware store. I hope this helps! :)

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  15-09-2020 03:44:38