Ring Pro does not does not find iPhone AT&T Mobile Hotspot

Question

We recently built a new home on 105 acres in a rural area. We do not currently have any access to broadband internet except for our mobile hotspots on our AT&T iPhones which have 30 GB per phone of hotspot. However, the local electric company has been working on installing fiberoptic cable for internet in our rural community and we have fiber optic ran to our electric pole near our home but it will still be another 4 or 5 months probably before we have the hookup in the house. Thankfully, we built our house on a hill with a cell phone tour in view and we get 40 to 50 mbps download speed and between 2 and 10 Mbps Upload speed on our AT&T iphones. We are able to watch movies on Amazon Prime with no issues, etc using our hotspots on our SamsungTV. I recently purchased and installed a Ring Doorbell Pro and planned on using it with our iPhone AT&T hotspots until the local fiberoptic internet is installed, but the Ring Doorbell Pro is not finding the mobile hotspot coming from either of our phones. I know that we won't be able to use the doorbell when we are away from home, but I was still hoping to be able to use it while one of us are home until we get the permanent broadband installed in a few months. Does anyone know why our mobile hotspots are not being recognized? Any solutions?

Caitlyn_Ring · Answer

Hi @jacobrule. The Doorbell Pro requires a 802.11 b/g/n Wi-Fi connection at 2.4GHz or 5.0GHz with 2 Mbps upload and download. A hot spot does not meet these requirements, so you will likely run into problems trying to connect the Pro to a hot spot. You can try reaching out to our support team to see if they have any suggestions regarding a hot spot, but you'll likely need to wait until you have a consistent wifi connection in your home to connect it. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

Humhead74 · Answer

@Caitlyn_Ring. Please read the users comments again and then explain to me what requirements you are referring to. Because unless I missed something, their hotspot has at least 2.4Ghz if not 5ghz also and 40-50mb down and 2-10mb up which is well within your 2mb and WiFi requirements So please talk to your senior techs and explain again. I am having the same issue with my T-Mobile hotspot. Which has 2.4 and 5ghz WiFi and 5G cellular data at 50+ mb down and 30+ mb up. And the Ring 2 won’t connect. I actually talked to a  tech who gave a far better explanation, but still could not answer why for sure. At first it was thought to be a latency issue, but I am well enough below 68 so that doesn’t explain it either. Ports could be an issue on the carrier side but that has yet to be answered. So @Caitlyn_Ring please read the question and not the script you are handed when your answering technical questions. It’s frustrating enough dealing with these devices when they don’t work. Getting half answers or speculation makes it far more frustrating. Sorry you get the brunt of my frustration, but I’ve been dealing with entry level tech support all holiday and I’m tired of seeing it. If you don’t know the answer go find it before making false statements. We just want our devices to work and when so many others have no issues, such as my Foscam and Wyze and Zmodo cameras, it seems unreasonable Ring wouldn’t.

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Ring Pro does not does not find iPhone AT&T Mobile Hotspot

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