Ring Video Doorbell
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Ring Pro disconnects when microphone is accessed
Hello all, for the past month or so, when I would go to Live View and access the microphone, my video feed would freeze. Let me be clear on this....When (in Live View) I access the microphone and speaker, all is fine, but when I speak or even tap on my screen, (any noise) the video feed freezes and disconnects. If I close the app and reopen it, all works fine. I tried EVERYTHING. The doorbell has worked flawlessly for about three years now. Transformer meets requirements, wifi is strong. I’m lost on this one. Thanks in advance for any help.
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20-11-2020 17:03:59
Responses (9)
- C
Hi @Bazoo. Is this happening on an Android or iOS device, or both? If you haven't already done so, please try disabling the Ring App's permission to use your microphone and then re-enabling it in your phone's app settings. I'd also recommend ensuring your Ring App is fully updated and that if you ha
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14-01-2022 23:33:25
UThis happens to my ring device as well, and it completely crashes the ring camera. The ring camera then goes off-line for several hours before it will reconnect. I have a 10 Gb x 10 Gb AT&T fiber connection, and my Wi-Fi is very strong to it. RSSI 58 My 2.4GHz Wi-Fi is in G/N mode. I’ve used a sp
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26-10-2022 00:55:03
- B
Hi! I am using an iOS device (iPhone 8 and/or iPad 6th gen) and/or desktop iMac (10.13.6) with Safari 13.1.2. Have not tried an Android device. Apps are updated and all devices are not using VPN. The microphone permission re-enabling made no difference.Thanks.
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18-01-2022 01:25:22
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- B
Hello! Should also mention, without turning mic or speaker on, using "Quick Replies", same effect. Video locks and app asks to Reconnect. Reconnect actually comes up a couple of times before the live video view is back again.Thanks a million!
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18-01-2022 15:13:49
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C@Bazoo. If possible, can you please share a screen recording showing the Live View working and then disconnecting or freezing up after you activate the microphone? This way I can share an example with my team and see what information or suggestions they may have for this concern. After capturing the
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18-01-2022 21:31:10
- B
https://youtu.be/NdobOx7oE4cHere is a link for you to experience the video and audio locking when audio is sent to the visitor. Thanks.
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19-01-2022 17:07:50
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C@Bazoo Thank you so much for sharing that example video. I shared it with my team to get some suggestions on what could be causing this. Based on their feedback and experience, it could be the network audio ports failing to send audio packets, or having SIP (specific inspection of packets enabled) o
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19-01-2022 21:30:00
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Bazoo
Not so odd of a behaviour. Mine does this too. Has done it for about two or more years. Have not done much about it as it did not bother me much. Use the device more for history than live talk. But, recently, I have increased my connection to the internet to 50mbps down and 5mbps up. I always attributed the problem to a slow connection. Now it appears it is not the connection. Also, power is a strong 19.7VAC at the transformer. No detection of any voltage drop at the transformer when running the Ring VDP through Live, listen, lock-up, etc. RSSI is always -41. Sure appears to be some kind of device firmware or mobile device app problem. Like the others, I can leave mic and speaker on for minutes, listen to outside noises, no problem. But, as soon as I make any audio noise for my mobile mic to pickup, boom, the live feed freezes. To sum up….power good, WiFi good, internet connection good….what’s left???
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14-01-2022 15:50:03
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