Ring Video Doorbell

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K
Ring Pro directly to transformer, frying transformers.
hardwired-video-doorbell

Hello Everyone! I just purchased the Ring Pro/Echo 5 combo deal off Amazon. I did a ton of research and saw that I needed at least 16 volts AC and at least 30 volt-amps from my transformer. I realized my old transformer was not sufficient so I purchased this unit. It matches the specs required. [https://www.amazon.com/gp/product/B07Q1GRHLH/ref=ppx\_yo\_dt\_b\_asin\_title\_o02\_s01?ie=UTF8&psc=1](https://www.amazon.com/gp/product/B07Q1GRHLH/ref=ppx_yo_dt_b_asin_title_o02_s01?ie=UTF8&psc=1) I followed these instructions which is straight forward. It doesn't mention using the extra resistor box that came with the kit at all when you are bypassing the inline chime. [https://support.ring.com/hc/en-us/articles/360000081206-Installing-your-Hardwired-Transformer-Kit](https://support.ring.com/hc/en-us/articles/360000081206-Installing-your-Hardwired-Transformer-Kit) Everything seemed to work fine for a couple of hours but then everything went dead and I didn't get any more power out of the transformer. At this point, I thought maybe my transformer was bad from the beginning. So I purchased another transformer. Same exact thing happened it works for a couple hours and then fries the transformer. Last reported voltage says good. Last reported signal strength says RSSI-34 So now I am like $40 in on new transformers I am thinking the doorbell itself is some how back feeding power into the transformer. There isn't anything else I can think of why it is burning out the transformers? Is there some setting on the ring pro that is back feeding into that transformer? Is there something additional I should have wired up that is not shown in those directions? I think there is something wrong with the ring doorbell itself. Thanks!

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25-12-2019 03:32:19

Responses (5)

  • K

    See attached, this is another example of exactly how I have it connected. [Hardwired_transformer_MANUAL_Web.pdf|attachment](upload://vAoqAZL6LqM0o6oNqo3WT3Qq8Jt.pdf) (478 KB)

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    25-12-2019 03:46:57

    • S

      Hi - I have a Ring Pro and have now fried 2 transformers - both were wired by our local electrician and both lasted around 3 months. Any thoughts?

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      21-01-2021 02:29:35

      • N

        I have a Ring Doorbell Pro and Chime and strangely when it gets dark, not all the time, it reads low voltage and then eventually goes offline. As soon as it's light outside it's back online and works like a charm. Any suggestions? This is a wired doorbell with the little square thing connected to my internal doorbell.

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        13-04-2021 01:21:37

          B

          @ntom908 Your doorbell is right on the threshold with regards to power. At night the Ring Doorbell will turn on its IR LEDs for night vision and this slight increase in draw is causing it to not have enough power. You will probably need to check your wiring and possibly upgrade to a more powerful transformer.

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          13-04-2021 01:31:01

          N

          That's what I was afraid of. Do you think the transformer is behind the doorbell chime on my wall? As an alternative, is there a wired doorbell that will work on a lower power transformer?

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          13-04-2021 02:44:37

      • D

        I got the same issue with ring pro, after 3 power adaptors over the years, I got a Ring transformer replaced a few days ago. Seems like the button is the problem, as every time someone presses the doorbell the unit looses power or crash itself for a short period of time, unfortunately the my ring pro is out of warranty.

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        26-05-2021 12:26:11

        • T

          TTT, Another thread with the same unanswered problem, Pro doorbells repeatedly frying transformers.

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          30-08-2021 06:26:09

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