‎Ring Pro 2 Wont Ring Chime in Home

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user81757

Ring Pro 2 Wont Ring Chime in Home

hardwired-video-doorbell

installation

troubleshooting

My Ring Pro 2 doorbell rang for a short time inside the home after initial installation, but stopped. Now it only rings outside. Yesterday I called customer service and the answer I got after a little bit of troubleshooting was, “buy a new chime”. Well, I tested the chime today by hooking the wires from the side traditional doorbell to the front chime wires (that normally have the Ring hooked up) and it works fine. Also, when I take the Pro Power Unit out, it works fine. Lastly, my Chime is listed on the Ring Help tab as being able to support Ring 2 Pro (I have a Liberty Model 56 Quality and a 16 volt transformer). Some posts say I don’t need the Pro Power kit, others do. What is the answer? All I want is a Ring product that works the way it should!

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02-05-2024 09:38:26

Responses (1)

C
Caitlyn_Ring
Hi @user81757. The Wired Doorbell Pro (formerly known as the Doorbell Pro 2) requires a transformer with these power requirements: XXXX VAC, 40VA max, 50/60Hz. Additionally, the Pro Power Kit needs to be properly installed to ensure the Wired Doorbell Pro receives sufficient power. Lastly, check the In-home Chime Settings under Device Settings to ensure the correct Chime Type is selected and the Ring in-home chime option is toggled on. If the chime kit still does not ring after checking all of the above, please follow up with our support team at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring by sending a private message.
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03-05-2024 10:40:25
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