Ring Pro 2 will not ring while the cameras active

I have a Ring Pro 2 now when the bell has been pressed once & the cameras been activated. If my guest trys to press the ring button again while the cameras active.. The Ring pro will not ring a second time. This hascaused problems when I've been out & my phone's off as my guests have thought that I've seen them & deliberately switched off the Ringer on my bell. Please can you fix this with an update to allow the bell to ring again while the camera is active like with the Ring doorbell 3?