Responses (4)

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  Marley_Ring

  Glad you asked @andy-ring! Our devices are wifi enabled and are intended to connect securely to your in home wifi. This allows our devices to communicate to the Ring app on your smart phone, so you can speak, hear, and see visitors at your door. Of course, your mobile device would also need to be connected to cellular data, or wifi, when you are away from home. If you visit the [Ring.com Doorbells page](https://shop.ring.com/pages/doorbell-cameras), and select your model, there will be a "tech specs" section towards the bottom of the page that will list out it's requirements. I hope this helps! :)

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  23-10-2019 04:07:19

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  AR

  andy-ring

  I do not see tech specs anywhere. It does say my operation (app) is fully functional. I have a new Samsung S10 plus.

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  23-10-2019 09:49:05

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  andy-ring

  Hi, I see no where talk about internet connection only wifi and I have read the whole thing. Tried install of app 2 or 3 times but still the same.... Tried going somewhere else and pressed the ring app live and all it does is spin in a circle then says could not connect to device. Any one else have this problem ?

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  24-10-2019 10:23:29

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  andy-ring

  I contacted the seller of the ring door bell and he said it only works on wifi and is useless out side of the home. Is he right ?

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  24-10-2019 07:03:46

  M

  Marley_Ring

  Hey @andy-ring! Our devices are intended to be mounted securely inside or on the outside of your home, depending on device model, and remain connected to your home wifi. They do require wifi to operate and communicate with our Ring app on your smart phone. Hope this helps! :)

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  24-10-2019 10:39:29

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  Brad

  > @andy-ring wrote: > > I contacted the seller of the ring door bell and he said it only works on wifi and is useless out side of the home. > > Is he right ? I think there is a point of confusion here. 1) The doorbell must be connected to your home wifi 2) Your phone should be able to communicate with the doorbell no matter where it is, as long as your phone has internet connectivity. Look at my earlier post above.

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  24-10-2019 10:47:47

• B

  Brad

  Let me take a shot at this . . . 1) Your Ring doorbell should be connected to your home wifi 2) You install the Ring App on your mobile phone, and sign in to your Ring Account 3) You should then be able to open the Ring App when away from home and see your account and your device, one of which should be your doorbell Stop - - - if you cannot get through Step 3, then there is an install or account issue 4) After Step 3 works, you just need to make sure your alterts are set properly in the App, and your phone is allowing the alters, then everything should work. Hope that helps.

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  23-10-2019 05:32:04

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• M

  Mschuyler86

  I know I'm VERY late to this discussion, but I saw that no one provided the solution here so I found the fix and thought it may help others searching for it later. The ring camera needs a local IP Address outside of the DHCP. That way it's not being blocked by the router. Basically, you'll go into your router settings (usually by typing 192.168.0.1 into your browser but it can vary depending on the router) and limit the DHCP (the ip addresses available for your phones, computers ect) to 192.168.0.2 through 192.168.0.199. Then you'll assign the Ring device to 192.168.0.200 or any number available above 192.168.0.199. There's lots of information online on how to do that for different routers. But thats whats needing to be done here cause it's being blocked from communicating outside of the network due to being inside the DHCP. This COULD be fixed by Ring but seeing how they have't done it yet and it's about 3 years since this post was made, it's at least an easy fix.

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  15-02-2023 06:29:07

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• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  17-03-2023 06:29:40

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