Responses (3)

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Caitlyn_Ring
Hi @marks1gigi. Cold weather can affect the battery in your Doorbell, preventing it from holding a charge or working altogether. In areas where it gets extremely cold in the winter, you may run into these performance concerns. What to do when it gets cold:- Bring your device inside: When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.- Make sure your battery is charged to 100%: When charging your battery, be sure that it reaches 100% before your remount the device. While the battery still won't be as effective as when the temperatures are warmer, making sure that the battery is at 100% will allow your device to work as long as possible.- Monitor your charge and the temperature: As long as the temperature hovers around the points listed above, you may have issues with battery charge. Therefore it's important to constantly monitor your battery life when it gets cold to make sure your device is always working.You can read more about how cold weather affects your Ring Doorbell in our Help Center Article here. I hope you find this information helpful.
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06-12-2021 23:15:25
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RileyP

Ring was a poor choice for me because of this. Even my wired doorbell stops working at 30-32 degrees F. So about 60 nights and about 20 days each year, I have no camera. I wish I had known this before wasting my money.

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24-02-2022 17:26:55

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user74711

Yeah cuz I want to go out in -degree weather to change out batteries. WTF.

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19-01-2024 00:46:34

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user_e8c2c1

Exactly need to give everyone the money back. Who is going to keep running outside to change a battery poor design

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03-01-2025 15:53:09

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user_f395dc
What a piece of garbage - does not work in cold weather - if there is break in at the house Ring should be held responsible !!!! That is what they were purchased for, Ring should be held liable !!
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14-02-2025 23:18:31
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