Ring Video Doorbell
Ring missing recording moments
Why is it my Ring doorbell (which is only approx 8-9 months old . Decides to record a certain motion which is usually not urgent - but decides to NOT RECORD important things which are straight in front of the camera lens ?? I would like an answer as to why this happens plus I want to discuss :- either a replacement (as this one is clearly faulty ) plus I need to discuss compensation for the various times it’s not recorded an important moment ! After all, the reason I bought Ring Doorbell is to record moments which could / would be used for police if my business : van : tools in my van were stolen by a break in and could potentially be missed as usual by RING DOORBELL CAMERA !
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22-04-2024 03:50:17
Responses (2)
- U
Same here! Me and all my neighbours on the street have the same issue. Ring is recording people walking past but a car stolen right in front of the ring camera and no recording! Will definitely be getting rid of it and purchasing something more reliable.
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25-08-2024 12:48:57
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Tom_Ring
Hi @user81218. First, what specific model Doorbell do you have? From what you are describing, it sounds like your Motion Frequency isn’t set to how you would most benefit. You can learn more about this feature and how to adjust it, here. Basically, this setting determines the dwell time between each recorded event. Try adjusting this settings and let me know how it works for you!
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26-04-2024 02:34:43
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