Ring Elite mechanical bell stopped working

Hi there — So our mechanical bell (inside) recently stopped working and I’m trying to troubleshoot. Two things I’ve tested: —The app is correct in that the mechanical bell is enabled and I even removed/added the Ring Elite. —I disconnected the bell wires from the back of the Ring Elite and touched them together. This does ring the bell. What would you try next? Would the bell work via the wire touching method if the transformer was acting up? That’s all I can think it could be unless it’s the connector on the Ring Elite that’s somehow not bridging the connection... TIA!