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Ring Video Doorbell

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Ring doorbell solar charger
hardwired-battery-video-doorbell

I just got the ring doorbell solar charger and I connected it twice now, it’s still showing in my app not connected. What am I doing wrong? Or is the solar charger back.

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09-03-2021 09:20:00

Responses (1)

  • C

    Hi @jowens0510. You can find troubleshooting steps and suggestions regarding the Solar Charger in a similar thread [here](https://community.ring.com/t/spotlight-cam-battery-not-charging-with-solar-panel/1040). If you're unable to find a solution from that thread, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper look. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

    0

    10-03-2021 07:10:10

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