Responses (12)

T

Turner1

Am having the same issue here too. Power is getting to the unit but it wont go in to Setup mode. It went offline about a week ago and haven't been able to do anything with it since. Hopefully someone will have some ideas on here. At the moment I've just got a solid white light.

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04-05-2020 14:07:16

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T

Turner1

UPDATE Further to me previous message I have been on the phone to Support and they have declared my unit dead. They are sending me a new one free of charge. I suggest you call Support.

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05-05-2020 13:02:24

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robydublin

I have the same issue I am based in Ireland and tried to setup the UK model without Pro Power Kit. Tried to setup my Video Doorbell Pro yesterday. First setup of the outdoor bell worked fine and I could test the video and audio coming through. The existing chime had been already bypassed as per

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08-05-2020 12:00:23

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robydublin

Thanks for the response. Perhaps my message has not been read in details or it has been misunderstood. All suggestions you have provided have been already applied with no joy. As said in my message, I have tested the outdoor bell by connecting it directly to transformer and not connected to

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11-05-2020 07:09:10

S

suhachak

Was you device still in warranty?

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28-05-2020 18:39:57

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robydublin

Not anymore - it was left boxed for almost one year ...

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04-06-2020 07:22:40

K
kokhiang
Happening to me too. Worked well for nine months though. Even if I insert a fully charged battery(and I bought an additional one just to be sure), there are no lights coming on at all. Trying to call Support but they work on European time and I am in Singapore. Help! It's still under warranty.
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09-05-2020 04:32:57
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S

suhachak

I am having the same problem since 05-07-2020. The device wont enter setup mode. I called ring customer support and the person on the other end said that these is something wrong with the device. It has been 1 yr and 5 months since i installed it so I am out of 1 yr warranty and they didnt give me a replacement.It seems extremely odd that a bunch of us are experiencing the same issue start of May 2020.A 300$ device lasted only 1yr 5 months. Not sure what to do now.

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28-05-2020 18:37:49

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C

cmpatterson

Very similar issue here - power went out a week ago. everything came back - no problem - except the RING door bell. When I called they said - you are out of warranty - we will give you a 20% discount. NO THANKS. I need something more reliable.

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22-03-2022 17:11:26

P
Pennyworth17566
Please let me know you get an answer. I’m in the same boat.
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26-10-2020 00:41:04
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M
massgr
My Ring Pro lasted only 4 months before it stopped working. It will not enter setup mode. What a waste of money.
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22-04-2021 23:03:52
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