‎Ring Doorbell Pro no power

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GWhitfo

Ring Doorbell Pro no power

hardwired-video-doorbell

My Ring doorbell Pro has stopped working after just under a year, I have changed the power supply from being hardwired into my fuse-board to the plug in adaptor and it is still completely dead

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12-04-2021 09:40:33

Responses (1)

T
Tom_Ring
Hi @GWhitfo. I would consider looking at Marleys Hardwiring Community post. It contains lots of information about the Ring Pro, and how to ensure it is getting adequate power. You can find that post [here](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520/2). If you've gone through this document and you are still experiencing issues, reach out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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14-04-2021 10:58:02
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