Ring Video Doorbell
Ring doorbell pro & mechanical doorbell issue - "ding" instead of "ding-dong"
Hello, I recently installed my Ring Doorbell Pro and hardwired it to my mechanical doorbell. After installation, when I press the doorbell, it only rings one of the two bells (i.e., just "ding" instead of "ding-dong"). There's one unique thing about my internal doorbell. It has three wires connecting to terminals that are labeled "1", "2", and "com". I installed the Pro Power Kit V2 by connecting one wire to the "1" terminal and another to the "com" terminal. I have a feeling it has something to do with how the Pro Power Kit V2 was installed, because this same thing (i.e., "ding" not "ding-dong") happens now when I press the other original doorbell on my house (i.e., not the newly installed Ring Doorbell Pro). Any help is appreciated!
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29-04-2022 07:26:19
Responses (1)
- S
Hi Tom, I confirmed that my Ring Doorbell Pro is already set to "Mechanical Doorbell" in the setting page you referred to. Any other suggestions?
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11-05-2022 10:45:51
THey @ShawnOB. Have you tried connecting the Pro Power Kit to the 1, 2 terminal? Essentially, you are looking to have one wire go to your Doorbell and the other go to your transformer. If this doesn't correct the issue, try uploading a picture of this installation so myself or someone else can take a closer look.
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12-05-2022 08:52:58
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Tom_Ring
Hi @ShawnOB. There may need to be some settings that you adjust in the Ring app. In the Ring app, select your Ring Pro > Device Settings > General settings > Select Mechanical Doorbell for your Chime Kit Selection. Let me know if this helps!
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02-05-2022 02:28:01
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