P1-78 Ring Door Bell Pro - I have tried EVERYTHING

Question

My camera keeps going offline. Ive turned off the breaker for 10 mins countless times, got a new router, reset my router countless times, rebooted the machine countless times, uninstalled and reinstalled the app, checked my wifi signal and it keeps getting stuck at rhe point its tying to find the device to connect to a temporary network right before it actually signs into the wifi network and if it doesnt do that on the rare ocassion ive gotten it live within an hour its down again. What in the heck??! Im losing my mind here people! And ive checked the wiring! What the what??

Justin_Ring · Answer

Hi @user54168. Thank you for taking those troubleshooting steps to try and fix your concern. I would also recommend trying the steps mentioned in this Help Center [article](https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router). If you have tried these steps and are still having the same concern, our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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