Ring Video Doorbell
Ring doorbell not recording anything
I have an up to date firm ware ring door bell with a router within 10 ft. Good rssi. Yet records nothing. You can see motion but not recorded
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10-04-2020 01:01:59
Responses (1)
- K
Hello Marley, I can't even view them on the Ring website for doorbell rings. I am unsure what is going on.
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16-04-2020 07:39:52
MSorry to hear about this @kcqpokemon. If your videos ares till not showing up and you've confirmed location and subscription is active and correct, please reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) for more in-depth troubleshooting.
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16-04-2020 08:15:08
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Marley_Ring
Hi @kcqpokemon! Please ensure that you have an active subscription and that you were not on a free trial that may have lapsed. Check out our Protect Plans to learn more about this. If you are subscribed and are not seeing recordings in your event history, try removing and reinstalling the Ring app on your mobile device. I hope this helps! :)
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14-04-2020 03:58:41
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