Responses (7)

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tbwilliams24

I am having the same issues. It doesn't record the person walking toward the doorbell, it shows the delivery person ringing the doorbell and walking away. I have changing the setting a number of time and still doesn't catch the person approching the door.

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28-05-2020 00:39:43

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Murray

Hi,from your description you have a Ring Battery model. You need to try and get the Doorbell to pick up the motion as early as possible. Ideally with the motion crossed from one side to the other so that it cuts through at least 2 motion zones.in the cases you describe the motion is being detected too close to the unit, as it takes time to to initiate the cloud connection to send the notification and start the video streaming. This is where a good quality lag free ISP upload bandwidth is key to ensure there is minimum connect time.This is quite common especially if the approch is straight on, for example down an in line path to the front door, or is the caller comes around a corner that is close to the door. Often the caller may be heading away from the door especially if they have been spritely.

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28-05-2020 16:36:53

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NikiFresh

This makes so much sense!!! Thank you.

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27-10-2020 21:55:42

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sidvic217

Ring door cameras suck, they are too easily hacked and they have terrible almost none existent customer service.I had a generator (Emphasis on HAD) padlocked to a trailer right in front of the door camera. It was only going to be there one night and i figured who would steal it on camera?The camera log shows me coming in a 5.30pm yesterday and going out at 6am this morning to find a cut lock and the gen set gone. Nothing in between. When I finally got to speak to someone at ring, (An offshore call center of course because profits are king over customer service) they said it was my settings and that they were not sensitive enough. So to be clear.... it picked me up, picked up the garbage truck in the street, picked up the cat crossing but some how failed to see at least 2 guys for what must have been at least 5 minutes cutting cable and horsing the 400lb generator off the trailer. The ONLY logical answer is they hacked it... If petty thieves can hack a ring camera then they are practically worthless!!!Save your money to pay to replace what got stolen, this product won't prevent it!!!!

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28-05-2020 13:31:48

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M

Murray

I am sorry to hear of your loss and it must be very annoying that the Ring camera did not pick anything up. There are ways to interfear with ALL wifi camera, but it's not classed as hacking. The cameras performance is very dependent on its wifi signal, motion settings and lighting at night.

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28-05-2020 16:29:04

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mmaly
I had the same problem and turned off the motion verification. That fixed my problem. I guess the verification stalled recording. Hope it works for you.
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23-08-2020 00:36:08
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dhoward76
I have been frustrated with the same problems with my Ring Doorbell 3 Plus. Hardwired and wifi AP only 20ft away. Motion detection is on and customized motion zone created for the full screen area up to the boulevard in front of the house. Motion sensitivity set to max. Now, I don't necessarily care about getting alerts quickly. But I do expect that all motion approaching the door or walking around the front yard gets recorded for later viewing. Instead I have absolutely no, none, nada recordings of any single delivery to my front door. How? I routinely captures cars in the distance which are outside of my set motion zones. Is the zone actually an area for the system to ignore? Do I have it backwards? I think not, because the 5s I take to open the door and grab my package is recorded every time. I have two cameras and will not get anymore or recommend this brand to anyone I know.
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14-01-2021 20:05:20
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Teridactyl
Mine has been a total waste of money. I have a blink camera now also and that picks up way more movement than the POS ring. Installed those after the ring stopped performing as it used to. Initially it worked great when I first got it but now it just doesn’t pick up any movement other than me going in or out of the house. It used to pick up the mailman but it doesn’t even capture him delivering my mail anymore and the mailbox is right directly out in front of my camera. It stopped picking up Amazon, UPS and FedEx deliveries long ago. Which defeats the purpose of even having it…🙄
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27-08-2021 16:04:45
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