Hi @ajwatson. Thank you for sharing that video! What you can try is resetting your Doorbell, then reconnecting it to wifi. To reset, press and hold the setup button for 20 seconds, then release. Allow 1 minute for the Doorbell to reboot, then [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to your wifi network. It will then do a quick update and be ready to use. If this doesn't correct the issue, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

I found a fix that worked for me. It may work for you. In the above video I see a light shining on the wall on the right side. I believe the night infrared sensor is seeing that light and thinks it is time for daylight. I added a privacy filter to block that light from entering the camera. If you block the right side wall with a privacy filter, the camera will not see that wall or the light, and the problem will be resolved.

I found a fix that worked for me. It may work for you. In the above video I see a light shining on the wall on the right side. I believe the night infrared sensor is seeing that light and thinks it is time for daylight. I added a privacy filter to block that light from entering the camera. If you block the right side wall with a privacy filter, the camera will not see that wall or the light, and the problem will be resolved.

Same issue for me. Reset and reconnect does not work. If Ring does not have a fix for this there is no reason to buy anymore Ring products. SimpliSafe has a video door bell, and they will replace any defective product.